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Nothing is more important to us than your satisfaction. If you need to get in touch with us, there are several ways for you to communicate your experiences and your feedback. You can reach us via e-mail, telephone, or U.S. Mail.
For questions about researching your vacation, how to use our web site, or for assistance booking your reservation, you are welcome to contact our Customer Support Center by e-mail or phone. E-mails will be responded to within 48 hours.
Phone: 1-800-360-7111MGM Resorts Vacations Customer Support Hours:Monday-Friday: 8:00am - 9:00pm CentralSaturday and Sunday: 10:00am - 6:00pm Central
Inquire About an Existing Reservation:
To view your purchased vacation itinerary, check billing status, modify, or cancel a reservation, please login to your account using the email address and password provided at time of booking:
Cancelled Travel - Air Ticket Exchanges:
Vacation cancellations can be made by logging in to your account and following the cancellation instructions within. Please use the email address and password you entered at the time of booking. You will be subject to the cancellation penalties as outlined in the Terms and Conditions you agreed to at the time of booking. Please click on the link below:
Air Ticket Exchanges
You may be eligible to exchange your airline tickets on cancelled reservations for future travel with MGM Resorts Vacations if the new travel is within one year of your original booking date and you will be flying on the same air carrier. Exchanges and future ticket use is subject to the Terms and Conditions you agreed to at time of booking, as well as airline reticketing fees and any difference in fare price.
To exchange cancelled tickets for new travel, please have your original reservation information ready and call our Customer Service Center for assistance:
Sometimes it is necessary to have customer support while you are on vacation. MGM Resorts Vacations offers a toll-free 24-hour phone line just for this reason: 24-hour During Travel Assistance: 1-800-360-7111, Select Option 1 after hours
Our expert concierge staff is available at your hotel to assist with dinner reservations, booking show tickets, spa and salon appointments, excursions and a variety of activity suggestions. We are at your service!
MGM Resorts Vacations makes it convenient for you to share your customer service issues. Please submit your concerns via e-mail or postal mail to the following addresses:
Customer Relations DepartmentMGM Resorts Vacations8969 N. Port Washington RoadMilwaukee, WI 53217Note: Please be sure to provide your reservation number, traveler names and travel dates so we may expedite your request.
By booking with MGM Resorts Vacations, you agree to our Terms and Conditions.
If you are booking a child younger than two years of age and prefer to have the child sit on your lap during the flight, include the child in the number of children and select "IN" from the "Children ages" dropdown.
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